rbajia Privacy Policy

This privacy policy ("Policy") is established by the organization operating the rbajia platform and applies to users ("you" or "user") of the website https://rbajia.cam and related services ("Platform"). By reading this policy you will understand how we collect your personal information, for what purposes we use it, with whom we share it, and how we keep it secure.

By using the Platform, you are considered to have consented to the terms of this privacy policy. If you do not agree to these terms, please refrain from using the Platform.

1. What Information We Collect

rbajia collects the following types of information in order to provide you with the best possible service:

1.1 Registration and Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details for identity verification (where applicable)

1.2 Financial and Transaction Information

• bKash, Nagad, Rocket, Upay, or bank account numbers (partial, for processing purposes)
• Deposit and withdrawal amounts and dates
• Transaction history and balance-related information

1.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Platform access times, page visit history, and session duration
• Information collected from cookies and similar tracking technologies

1.4 Communication Information

• The content of your conversations with us via live chat or email
• Complaints, reviews, and feedback

2. How We Collect Information

We collect your information in the following ways:

• Information you provide directly: What you submit yourself during registration, login, deposit, or withdrawal.
• Automatic collection: Information collected automatically while using the Platform through cookies, log files, and similar technologies.
• Information received from third parties: Information required for transaction verification from payment providers (bKash, Nagad, Rocket, Upay, etc.).

3. Purpose of Using Information

We use collected information only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions and ensuring security
• Preventing fraud and money laundering
• Providing customized services and bonus offers for Bangladeshi players
• Providing customer service and technical support
• Improving Platform functionality and user experience
• Fulfilling responsible gaming obligations
• Meeting legal obligations
• Age verification where applicable (confirming age 21 and above)

4. Data Storage and Security

4.1 Security Measures

rbajia adopts industry-standard security measures to protect your information:

• All data transmission is kept secure using SSL (Secure Socket Layer) encryption technology.
• Passwords are always stored in hashed and salted form — no employee can read them directly.
• Access to financial information is restricted to authorized personnel only.
• Regular audits are conducted to identify security vulnerabilities.
• Data backups are stored on encrypted servers.

4.2 Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, information required to fulfill legal obligations may be retained for a specified period. Once that period has passed, the information is securely deleted.

5. Sharing Information with Third Parties

rbajia may share your information with third parties only in the following limited circumstances:

5.1 Payment Providers

For bKash, Nagad, Rocket, Upay, and bank transfer services, only the information necessary to complete transactions is shared. These providers are governed by their own privacy policies.

5.2 Legal Obligations

We may be required to provide necessary information in response to a legal directive, court order, or valid request from a competent authority.

5.3 Corporate Restructuring

In the event of a business merger, acquisition, or similar corporate change, user information may be transferred to the relevant new entity, though the terms of this policy will remain in effect.

6. Cookies and Tracking Technologies

The rbajia platform uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help the website recognize you.

6.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the Platform. Without these, login or transactions are not possible.
• Performance cookies: Help improve the Platform by analyzing which pages users visit most.
• Personalization cookies: Help remember your preferences and settings, such as your language preference.

6.2 Cookie Controls

You can withdraw or restrict your consent to cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some Platform features to not work properly.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request to know what information we hold about you.
• Rectification: You can request correction of any information that is inaccurate or incomplete.
• Erasure: You can request deletion of your information in certain circumstances.
• Right to restriction of processing: In certain cases, you can ask us to suspend the processing of your information.
• Right to object: You can object to marketing-related communications.
• Right to portability: You can request to receive your information in a structured, machine-readable format.

To exercise the above rights, contact us at [email protected] or through our 24/7 live chat. We will respond within a reasonable time after receiving your request.

8. Privacy of Minors

The rbajia platform operates for users aged 21 and above only. We do not knowingly collect information from persons under the age of 21. If it comes to our attention that information has been collected from a minor, we will immediately delete it and close the associated account.

If a parent or legal guardian becomes aware that their child has registered on our platform, please contact us immediately.

9. Third-Party Links

Our platform may contain links to payment gateways or other services that are governed by their own privacy policies. rbajia is not responsible for the privacy practices of these third parties. We advise you to review the privacy policy of any third-party service before using it.

10. Response to Data Breaches

Although our security measures are always active, no system is completely secure. If a data breach occurs and poses a risk to your rights and freedoms, we will:

• Identify and contain the incident as quickly as possible.
• Notify affected users in a timely manner where required.
• Take necessary steps to prevent similar incidents in the future.

11. International Data Transfers

rbajia is an internationally operated platform. Your information may be stored on servers outside Bangladesh. For such transfers, we ensure that your information is handled in a manner consistent with the protection standards described in this policy.

12. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated to you by email or through a notification when you access the Platform. The updated policy will take effect from the date it is published. Continued use of the Platform after each change will be considered as your consent to the new policy.

The date of the most recent update to this policy is noted at the top of the page. Previous versions are kept on file and provided upon request.

13. Applicable Law

This privacy policy is established in accordance with applicable international data protection standards. Any disputes or matters will be resolved through fair discussion.